Refund policy

Digital Products — No Returns

All products sold by Northline Guides are digital downloads (PDF guides) delivered electronically. Because digital files can be copied and cannot be "returned" in the traditional sense, all sales are final and we do not offer refunds, returns, or exchanges once a download link has been delivered.

Exceptions — when we will make it right
We will issue a refund or replacement in the following cases:

• You did not receive your download link within 30 minutes of a completed purchase (after checking spam/promotions folders)
• Your file is corrupted, incomplete, or otherwise unreadable
• You were accidentally charged more than once for the same order

To request a fix under any of these circumstances, email us at goldeneyepdf@gmail.com within 7 days of purchase, and we'll resolve it as quickly as possible.

Wrong item purchased
If you purchased the wrong guide by mistake, contact us before downloading the file and we'll do our best to help — but once a file has been downloaded, we're unable to offer a refund for buyer's remorse.

European Union 14-day cooling-off period
Under EU consumer law, the right of withdrawal does not apply to digital content once download has begun with the customer's express consent and acknowledgment that they lose their right of withdrawal. By completing checkout and downloading your guide, you provide this consent.

Questions
Reach out any time at goldeneyepdf@gmail.com — we're happy to help.